At Vision Forge AI, we are committed to providing high-quality AI image generation services to our customers. We understand that sometimes issues may arise, and you may need to request a refund. This Refund Policy outlines the circumstances under which refunds may be granted, and the process for requesting one.
Our goal is to ensure customer satisfaction, and we strive to address any concerns or issues you may have with our services. We encourage you to read this policy carefully and to contact us with any questions or concerns you may have.
This Refund Policy applies to all purchases made through the Vision Forge AI website. By using our services, you agree to the terms and conditions set forth in this policy. If you do not agree with these terms, please do not make a purchase from our website.
Refunds are available for eligible purchases made through the Vision Forge AI website. To be eligible for a refund, you must submit your request within 30 days of the purchase date. After this period, we may not be able to process your refund request.
Refunds are typically granted for issues related to the functionality or quality of our services. For example, if the AI image generation service fails to deliver the results promised, you may be eligible for a refund. However, refunds are not provided for dissatisfaction based on subjective preferences or for issues outside our control, such as internet connectivity problems.
To determine your eligibility for a refund, we may require additional information, such as screenshots, error messages, or other evidence of the issue. Please be prepared to provide this information when submitting your refund request.
Certain items and services are non-refundable. These include, but are not limited to, custom AI-generated content, subscription fees after the trial period, and any services that have been fully rendered. We reserve the right to refuse a refund for any non-refundable item.
In cases where a non-refundable item is involved, we may offer alternative solutions, such as account credits or service adjustments. We will work with you to find a resolution that addresses your concerns, even if a refund is not possible.
Please note that promotional offers, discounts, and special pricing may also be non-refundable. These terms will be clearly stated at the time of purchase. If you have any questions about whether an item is refundable, please contact us before making your purchase.
To request a refund, please contact our support team at [email protected]. In your request, please include your order number, a detailed description of the issue, and any relevant documentation or evidence. Our team will review your request and respond within 5-7 business days.
When submitting a refund request, please be as specific as possible. Providing clear and detailed information will help us process your request more efficiently. If additional information is needed, our support team will contact you for further clarification.
Once your request has been reviewed, we will notify you of the outcome. If your refund is approved, the funds will be credited to your original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
After your refund request has been approved, we will initiate the refund process. The processing time for refunds may vary depending on your payment method. In most cases, refunds will be processed within 7-10 business days from the date of approval.
If you do not see the refund in your account within the expected time frame, please contact your bank or payment provider for further information. There may be additional processing time required by your financial institution before the refund is reflected in your account.
We will keep you informed throughout the refund process and provide you with updates as necessary. If there are any delays or issues with processing your refund, we will work with you to resolve them as quickly as possible.
In some cases, partial refunds may be issued for services that have been partially rendered or for issues that affect only a portion of the service. The amount of the partial refund will be determined based on the extent of the issue and the value of the affected portion of the service.
Partial refunds may also be offered as an alternative to a full refund in situations where a full refund is not warranted or where the issue can be resolved through other means. We will work with you to determine the best course of action and ensure that you are satisfied with the outcome.
If a partial refund is issued, the funds will be credited to your original payment method, and you will receive a confirmation of the refund amount. As with full refunds, processing times may vary depending on your payment provider.
Vision Forge AI offers subscription services that may be billed on a monthly or annual basis. If you are not satisfied with your subscription, you may request a refund within the first 14 days of your initial subscription. After this period, refunds for subscription services are not typically granted.
If you cancel your subscription after the refund window has closed, you will continue to have access to the service for the remainder of the billing period. No further charges will be made, but no refunds will be issued for the remaining time on your subscription.
In cases where a subscription service is not functioning as expected, please contact our support team immediately. We will work with you to resolve the issue, and if necessary, a refund or account credit may be provided based on the circumstances.
While we strive to accommodate all refund requests, there may be exceptions to our policy. For example, if there is evidence of misuse or abuse of our services, we reserve the right to deny a refund. Additionally, refunds may not be granted if the issue is determined to be outside our control.
Exceptions may also apply in cases where the refund request is made outside of the specified time frames outlined in this policy. We encourage you to review the terms of this policy carefully and to contact us promptly if you encounter any issues with our services.
If an exception to the refund policy is made, we will notify you of the decision and provide an explanation for the denial. We are committed to fairness and transparency in our refund process, and we will work with you to address any concerns you may have.
If you have any questions about this Refund Policy or need assistance with a refund request, please contact our support team at [email protected]. We are here to help and will do our best to resolve any issues you may encounter.
When contacting us about a refund, please include your order number, a description of the issue, and any relevant documentation. Our support team will review your request and respond as quickly as possible to provide assistance.
Your satisfaction is important to us, and we are committed to providing excellent customer service. If you have any feedback or suggestions for improving our refund process, please do not hesitate to share them with us. We value your input and strive to continually enhance our services.
Vision Forge AI reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will include the effective date at the top of the document. We encourage you to review this policy periodically to stay informed about our refund practices.
If we make significant changes to this Refund Policy, we may also notify you by email or through other communication channels. Your continued use of our services after any changes have been made constitutes your acceptance of the updated Refund Policy.
If you do not agree with any changes to this Refund Policy, you must discontinue your use of the Vision Forge AI website immediately. If you have any questions or concerns about the changes, please contact us at [email protected].